Capabilities

Can I make voice and data calls?

Yes. Each handset is equipped with a full voice and data plan, so you can utilize all available network services. We ensure devices are hosted in areas of reliable RF coverage to eliminate issues of bad radio reception. Additional usage fees may apply for premium content (e.g. paid game or ringtone downloads, premium SMS services, etc).

Can I install my pre-commercial applications on the devices for testing?

You can either download your applications over the air (OTA) or, if the device supports it, using a data cable. For example, Keynote DeviceAnywhere supports Qualcomm BREW devices via the BREW app loader, which utilizes a download via data cable.

Can I save screenshots and test results?

Individual screens or groups of screens can be saved and are accessed through the Test Center Developer MyKeynote DeviceAnywhere interface. These results will remain available to you for as long as you are a Test Center Developer customer. You can also save frames or generate an Mpeg4 movie of your device interaction, which you can use outside of the Keynote DeviceAnywhere environment. Lastly, you can generate URLs that go directly to your test results; these URLs can be safely emailed around.

Does Keynote DeviceAnywhere capture audio and visual?

Yes. We capture up to 15 frames per second and store it frame-by-frame to make it easy for you to locate and annotate problem areas. Please note that we do not save audio separately – the only way to preserve an audio stream is to export the results into an MPEG4 movie.

Can multiple people use the same device at once?

No. This is a real device so only one user at a time can control it. However, if you would like other members of your team (on your Keynote DeviceAnywhere account) to be able to view the screen of the device you are using, you can share your screen with them. No one can see the device that you are working with unless you have explicitly invited them to view it with you.

Can I take a picture?

Yes. Many of our devices are equipped with clocks in the view of the camera, so that you can use the camera functionality.

Support

Do you have live technical support? Can I get 24/7 support?

We do have live, 24x7 technical support. Using e-mail to report a problem usually results in faster resolution. You can also call 24x5 1-877-338-4230 and select option 2.

How do I report a problem?

There are multiple ways. You can click on the "Report Issue" link that can be found in the upper right-hand corner of both Keynote DeviceAnywhere Studio and the MyKeynote DeviceAnywhere Web interface. You can also send an email directly to KDA-Support@keynote.comor call support at 1-877-338-4230 , option 2.

What resources and training are available?

In addition to our customer support representatives, there are many training resources available to Test Center users. We host monthly webinars that demo key functionality and provide documentation with everything you need to know about using Test Center Developer. In addition, you will have an account manager who can always be contacted if you experience any problems.

Help! I can't seem to sign up!

Occasionally, new subscribers experience problems trying to sign up from international locations. This is usually due to firewalls, pop-up blockers, and other Internet security measures. If you continue to have problems, just give us a call (1-877-338-4230 , option 1), and we'll take care of it immediately.

What if the device I want to use is taken?

We usually have several devices of our most popular models available in Test Center Developer. If none of the devices for the model you require are available, you can either wait for the device – in which case you will be in queue and will get notified when the device is free – or you can make a reservation to use it at a later time; users with reservations have priority.

Using Test Center Developer

How does it all happen? How do I connect to a device?

When you log into your Test Center Developer account for the first time, click on the "Launch Keynote DeviceAnywhere Studio" link in the upper right-hand corner of the MyKeynote DeviceAnywhere Web pages. An automatic download of our JAVA Swing desktop client, Keynote DeviceAnywhere Studio, will then begin. Keynote DeviceAnywhere Studio is the primary interface for controlling and accessing the devices in Test Center Developer.

How will you notify me of software updates?

As our primary application – Keynote DeviceAnywhere Studio – is a Java Swing application.  A revision check is done each time it is launched in order to make sure you are working with the very latest version of our software.

Can I make advance device reservations?

Yes. We strongly encourage making advance device reservations using our built-in reservation system. That way, you are guaranteed device availability at the time that is most convenient or critical for you. You can always access any available device without a reservation on a first-come-first-served basis. Please note that users with advance reservations have a higher priority than "walk-in" users.

I've heard you mention collaboration. How do you facilitate that?

We believe that mobile development is a highly collaborative process with multiple groups within an organization (QA, development, marketing) and multiple companies (developers, porting companies, consulting companies, testing companies, and publishers) working together to launch products. As such, Test Center Developer provides several collaboration features to facilitate this process, including the ability to export one or multiple frames into a Web repository, export movie clips from device activity to show collaborators actual application and device behavior, and share a device session with multiple collaborators.

What if I want a device that is dedicated to my company, so no one else can use it?

We can support this. You send us the device that you want and we will build it out and set it up in a dedicated environment for your use. Keynote DeviceAnywhere can support any device model and can deploy in any location. Contact us at 1-877-338-4230 , option 1, for more details on this option.

Pricing

What is a “Package”?  

A “Package” is a set of mobile handsets or other devices grouped together, based on a common network, manufacturer, or other characteristic. For example, mobile devices on the Verizon network are grouped into the ‘Verizon’ package; Sony Ericsson handsets are grouped into the Sony Ericsson package. There are even packages for building iOS and Android apps on mobile devices and tablets. You can choose which packages to subscribe to based on which networks, manufacturers, or other characteristics of devices you want to deploy your mobile applications to.

Click here for a list of available packages and handsets contained in each package.

What are “Device Hours”?

Device Hours translate to usage time on mobile handsets, and time spent performing mobile phone testing on devices in the Keynote DeviceAnywhere system. You may use your Device Hours across all handsets and packages that you have subscribed to. Your monthly invoice will provide a detailed breakdown of your hourly usage with “by-package” detail. Only the time you actually engage a device (i.e. the device is acquired by you) is counted against your Device Hours, accrued in 6 minute increments (or 1/10th of an hour). Note that you must release acquired devices to stop accrual; otherwise the system will automatically release the device after 30 minutes of inactivity.

Do I need to sign up for Device Hours?

Yes, you need to subscribe for a minimum of 10 Device Hours.

Signing up for more hours provides the advantage of lower hourly rates. You may of course use devices for any number of hours beyond your hourly subscription; additional hours will be billed at the same hourly rate as your subscription.

What happens if I sign up in the middle of the month?

Our billing cycles run along calendar months, i.e. from the first of the month to the end of the month. If you first subscribe in the middle of a month, your package and hourly subscription fees for that first month will be prorated based on the number of days remaining in the month.

Can I change my Device Package or Device Hours subscriptions?

You may add packages at any time; the package fee for the first month will be prorated based on the number of days remaining in the month. You may cancel a package subscription at any time; however, the cancellation will go into effect at the end of the current month. Note: this means that you must cancel any packages you do not want by Midnight PST on the last day of the month.

You may change your monthly Device Hours up until the 10th of the month. After the 10th, any hourly subscription changes will go into effect for the next calendar month.

What happens to unused monthly hours?

Device hours do not roll-over across calendar month boundaries; your monthly hours will expire at the end of each month.

When will I be billed?

Your Keynote DeviceAnywhere subscription will automatically renew each month with the same packages and hours as the previous month. You will be billed by the 5th of each month for the past month’s subscriptions and additional charges (i.e. hourly usage in excess of your hourly subscription).

I’ve noticed that you offer the option to pay in different currencies. How does that work? Can I change the currency that I am paying in?

We offer the ability to pay in Dollars (U.S.), Euros and Pounds. The prices are set in these currencies and do not fluctuate; the listed price is the price you will pay each month regardless of exchange rates.

New customers must choose their currency when they first subscribe to Test Center Developer. Existing customers who signed up before this option was launched will have a one-time allowance to change their currency. Please contact kda-isr@keynote.com if you would like to switch to a different currency.

Are there any other charges associated with the system? Is airtime billed?

Our mobile handsets are equipped with unlimited data service plans, and airtime is not charged. However, premium service charges you incur while using the handsets, e.g. due to downloading a non-free game or ring-tone, will be passed through to you. Note: in some cases, Keynote DeviceAnywhere has agreements with service providers that allow us to offer unlimited free paid content, for testing purposes only, on certain handsets. Please check with kda-isr@keynote.com for a current list of handsets that offer this feature.

When is my payment due?

Payment is due immediately upon receipt of your monthly bill. Please note that if payment is not received within 45 days, Keynote DeviceAnywhere may disable your account.

Can my subscription be used by other employees of my company, or outside contractors?

Yes. An unlimited number of user accounts may be created; there is no limit on users or simultaneous usage. Remember, however, that you are responsible for any charges incurred by users on your account.

How do I unsubscribe?

If at any point you want to cancel a Test Center Developer subscription, you can make an unsubscribe request by visiting the MyAccount tab in MyKeynote DeviceAnywhere and selecting the “Unsubscribe” button at the bottom of the page. You may also contact us directly at KDA-Sales@keynote.com.